Frequently Asked Questions

Our head office is in Dubai, United Arab Emirates. We serve clients across the GCC, Africa and South Asia.

Both. We have packages calibrated for early-stage companies and enterprise-grade engagements for groups with multi-entity, multi-country complexity.

Yes. Fill the contact form or WhatsApp us — we'll respond within one working day with a free scoping call.

Most SME implementations go live in 8-16 weeks. Larger multi-entity deployments take 4-9 months. We share a sprint-by-sprint plan upfront so you know what to expect.

Both. Default is cloud (AWS / Azure), but we deploy on-premise for clients with strict data-residency or sovereignty requirements.

Yes. Our accounting module is FTA-aligned with VAT returns, e-invoicing and audit-ready FAF / SAF reports.

Absolutely. We've migrated from Tally, QuickBooks, Sage, SAP B1, Excel, Zoho and custom legacy systems — with reconciliation reports at every step.

Yes — every project includes role-based training sessions, recorded walkthroughs and a dedicated knowledge base.

Fixed-scope quotes for well-defined projects, monthly retainers for ongoing work, time-and-materials for discovery-heavy engagements. We always discuss model options upfront.

Yes — we accept Stripe (cards, Apple Pay, Google Pay) for invoices, and bank transfer for milestone payments.

Yes. AMC packages cover bug fixes, security patches, hosting, backups and minor enhancements — billed monthly or annually.

SSL/TLS in transit, AES-256 at rest, role-based access control, OWASP-aligned development, regular penetration testing and automated daily backups stored in two regions.

AMC clients get a 24/7 on-call WhatsApp line and 1-hour response SLA for critical incidents. We also run proactive uptime and synthetic monitoring.

Always — before any commercially sensitive details are shared, both ways.